Category Archives: Customer Service

Both LHC Group Inc. (NASDAQ: LHCG) and BioScrip Inc. (NASDAQ: BIOS) are every other’s competitor within the Home Health Care enterprise. Thus the comparison in their profitability, analyst suggestions, hazard, dividends, institutional ownership, earnings, and valuation. Earnings & Valuation Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio LHC Group Inc. 1.81B 1.88 […]

Salesforce, the worldwide leader in CRM, released its 2019 State of Service report shooting insights and developments from carrier sellers and choice makers global to determine their largest challenges and priorities, the changing function of customer support agents, the impact of synthetic intelligence (AI) on the destiny of customer service and the way cellular workers […]

Thank you so much for doing this with us, Melanie! Can you inform us of a story approximately what brought you to this precise profession direction? I studied journalism in college, and always an idea I’d end up in a newsroom telling difficult-hitting tales approximately what changed into happening inside the international. But once I […]

Though automation and artificial intelligence (AI) have existed in a few form or every other for decades, it’s simplest been lately that both have executed levels of adulthood allowing greater enormous utility and meaningful use. With the promise of greater efficiencies at a decrease fee, organizations are racing to set up those technologies into their […]

Horst Schulze is maximum commonly celebrated as a hotelier and because the writer of the phrase, “We are Ladies and Gentlemen Serving Ladies and Gentlemen.” (The words were a personal mantra for Schulze as a boy apprenticed into a carrier. At age 14, he used the phrase in an essay for hospitality school that rebuked […]

When you’re tasked with schooling your latest employees in customer support, what are the fundamental customer service standards you need to deliver? There won’t be a one-length-fits-all solution here, but we are able to come close. Although I adjust what I cover as a customer service teacher and training clothier depending on instances, my time […]

So as to be triumphant at imparting terrific customer service, you need a set of competencies that force patron delight. These competencies are the important thing to making your customers satisfied and triumphing their long-term loyalty, so the abilties have to be mastered with the aid of every worker who is in touch along with […]

Customers’ expectancies for service continue to upward push, and the first-rate of your customer service could make or break your commercial enterprise, consistent with the Gladly 2018 Customer Service Expectations Survey. Here’s what this survey of almost 1,000 U.S. Adults discovered and what you can study from it. Consumers cost top-notch carrier fifty-four % make […]

The entire customer enjoys should usually be placed first. No count how sturdy the herbal language information your new digital agent is constructed on, clients have a tendency to ride up even the first-class machines. Issues ought to stand up for some of the reasons; from questions out of scope, unique unexpected approaches to shape […]

Life is a sequence of progressions. Take the transition from pupil to expert, as an example. In college, our goal is to analyze the basics of a topic. When we begin our careers, we goal to apply what we’ve got learned. As we advantage seniority, we are looking for to hone our expertise and carve […]